Team
Manage who has access to your Saymatic account
Admin
Full access including team management
Manager
Full access except assigning roles
Agent
Messages, Templates & Broadcast only
Auto-assign escalated chats
The moment a chat is left for a human — the AI escalates, or someone turns the AI off for a contact — it's automatically assigned to whichever active agent below currently has the fewest open chats. Uncheck "In rotation" on a member to exclude them.